The ushering of the concept of eCommerce into reality is arguably the most convenient thing that has happened to mankind. The sheer efficiency of ordering our desired items from the comfort of our homes has unintentionally overwhelmed us to the point where we haven’t thought about evolving the concept further.The concept aimed at creating a virtual marketplace but somewhere along the lines, it restricted itself to being a catalogue of items available of purchase and has mostly overlooked the other convenient characteristics of shopping in a physical space, one of which is the immediate customer support even before purchase. Fortunately, DVCOMM, an Indian eCommerce store exclusive to providing IT-related solutions, has raised a question for the eCommerce Community - Why not be what we are entirely capable of being for our customers? What is DVCOMM? DVCOMM is a Delhi-based eCommerce platform that is dedicated exclusively to providing quality IT-related solutions to its customers. Their primary aim is to usher an era of technical understanding throughout the nation by making advancing technologies such as Virtual Reality easily accessible to the ordinary Indian audience. They also provide various uniquely designed products, the kind of which are exclusive to their store and service. What initially differs DVCOMM from its competition is their strategy that they’ve developed to maintain their share of the market. Instead of diverting their focus on providing an extended selection of products from different domains, DVCOMM instead chooses to gain expertise in a single product field. This allows them to consistently deliver quality products to their customers without compromising on the customer experience. What Does DVCOMM Do Differently? DVCOMM employs the usual tools that any other ambitious eCommerce business would deem necessary. Their sense of innovation comes from the actual implementation of these resources and technologies. Most of the dedicated online shopping portals are known to develop a live-chat feature and integrate the same within their businesses. The practice has become so common that it might as be called an eCommerce norm in the present age. Owing to the rapidly evolving technology, some businesses have also transitioned to chatbot programs that are capable of automating the process via the integration of Artificial Intelligence. DVCOMM believes it to be more appropriate if we first master the implementations of the preceding technology before transitioning onto the next. Parallel to their beliefs, they have implemented a ‘Pre-Sales Chat’ feature. The aptly named highlight of their service allows customers to connect with DVCOMM’s representatives to gain insights about the most relevant product fitting their desired description. Consumers can interact with DVCOMM’s knowledgeable employees, each of which is appropriately trained in their domain and are capable enough to understand what a customer wants to effectively guide them to the same. The differing characteristic of DVCOMM is the perspective they employ for building their foundation. By using pre-existing technologies and simply developing it to be something that enhances the customer experience, the company raises a major question for its competitors - why not improve on pre-existing techniques to better cater to customers instead of transitioning to new ones? Along with the above-mentioned, they prefer to hire actual human employees instead of a specifically designed automation program majorly for two reasons - to contribute to employment and because A.I is far from rivaling a human mind’s critical thinking abilities. DVCOMM is also fairly open to the idea of upgrading albeit when they are certain that they’ve mastered every implementation of the current technology. This silently poses stands as an inspiration for DVCOMM’s competitors, urging them to contribute to society while creating a better customer experience. Features for Customers Remote and Off-Site Support - DVCOMM demonstrate an unwavering dedication towards their customer base. To justify the same and to ensure that their customers don’t have to deal with third parties for installation purposes, DVCOMM provides free remote and off-site support to each of their customers to make certain that they don’t have to struggle with complex installation guides. Free Delivery - Regardless of where you might live in the nation, DVCOMM provides free doorstep delivery for each of your ordered items. DVCOMM has stated that they don’t believe in incurring additional unnecessary charges to their customers. They make certain of the claim by providing free delivery for their customers all throughout India. 24*7 Support - The company realizes that technical issues can emerge at any time and on any day of the week. To make sure that their customers aren’t abandoned in case any such issue arises, DVCOMM has a support line that is open 24*7. Owing to the same, regardless of the hour, customers can reach out to the knowledgeable representatives of the company to resolve any such issues. Lower Prices Than Flipkart and Amazon - Along with a wide selection of IT-related solutions, DVCOMM also ensures that their customers don’t have to look for an alternative when it comes to the pricing of their products. They realize the potential of their competitors and hence, aim to provide better prices when compared to their rivals. DVCOMM Assurance for Refurbished Products - The term refurbished usually drives the majority of the online shopping audience away mainly because of the fact that refurbished products are considered unreliable. DVCOMM acknowledges this scepticism among its users and therefore, provides them with their assurance when it comes to refurbished and open-box products. This allows customers to invest in reliable products while saving significant financial resources. Earn and Redeem Credit Points - DVCOMM appreciates each of their customers for their contribution towards the company. As a way of justifying the same, DVCOMM has integrated a ‘Reward Points’ feature within their business. Loyal and frequent customers earn a specific amount of credit amounts which varies according to their purchase. They are free to redeem these credit points for additional discounts on their next purchase. To Conclude DVCOMM, owing to their innovative features and uniquely implemented techniques, stands as an inspiration for other eCommerce businesses to be more than what they already are. The company is the ideal example for the fact that there still innumerable implementations of existing technologies that we are yet to discover and therefore, we should explore more within that domain instead of rapidly transitioning into newer advancements. Along with the above-mentioned characteristics of the company, DVCOMM also urges other businesses in the domain to aim for a better customer experience rather than devoting their resources for gaining short-term profits. Added to that same, their arrival in the eCommerce field will inevitably inspire other budding businesses to adopt their strategy of mastering one field of products instead of risking their existence by distributing their limited resources to multiple realms.
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AuthorDVCOMM strong industry hold and ability to translate customer needs into actions and a highly professional and motivated team have been the key factors in building an ever-growing list of satisfied lists of customers. Archives
July 2019
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